Shipping

Order Processing

Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. This usually takes 1 business day.

Once your order is placed, we have a very limited window to make any changes or cancellations. If you require an order change or cancellation, please let us know as soon as possible by sending us an email at support@pillowise-usa.com. We can't guarantee that we'll be able to catch your order before it gets to our warehouse for fulfillment, but we'll try our absolute best!

Please note that during holidays and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!

Delivery

Please note delivery times do not include order processing times.

We currently ship to the United States, Canada and the Netherlands. We offer free shipping on all orders. Once your order is shipped it will arrive to you in the following times:

 Tracking

Once your package has been shipped, you'll receive a shipping confirmation email with your tracking number. If you need special delivery accommodations, we recommend reaching out to the carrier directly.

Customer care

For all customer inquiries, you can contact us via email at  support@pillowise-usa.com.